Please check the condition stated on the individual product listing. Do not assume an item is new unless it is described as new. For refurbished devices, review the condition description and ask about any cosmetic wear before ordering.

Check the product description for the accessories included with your item. Chargers, power cables, keyboards, mice and other extras should only be considered included when the listing specifically states this. Please ask before ordering if anything is unclear.

Provide your UAE delivery address and the item you want to order so our team can confirm available delivery options, charges and an estimated arrival date. Please confirm these details before paying if they are not shown during checkout.

Contact our support team with your order number, product details and reason for the request. We will explain the applicable return or refund terms and the next steps. Please obtain return instructions before sending an item back.